--WHAT IS YOUR RETURN POLICY?
Every item is custom made, just for you. Therefore, we do not accept returns or exchanges. The only exception would be if there is an error with your order that is our fault. Please contact us if this is the case and we will certainly correct it for you.
--HOW LONG IS YOUR PRODUCTION TIME? ***CAN I GET IT SOONER?***
The current processing time is listed in the banner at the top of every page. There is also a drop down menu on each product page where you select the regular processing time or the rush option. Select the rush option if you need it sooner. You can also upgrade to faster shipping during checkout as well.
--WHEN WILL I GET MY ORDER?
Take a look at the current processing time and you can calculate the expected ship date based on the date you ordered. Don't forget to allow shipping transit time after the estimated ship date.
--DO YOU DO CUSTOM ORDERS?
EARS- NO, BAGS- YES. At this time, I'm not able to accept custom orders for mouse ears due to the time involved. But customized patch/ bag combos are much easier. Feel free to send me a message if you have a custom idea in mind for those.